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These guidelines are solely intended for use by law enforcement agencies and official representatives of government agencies. These guidelines are not intended for requests for information by users of Anonyome Labs’ applications or services, civil litigants or criminal defendants.
Who is Anonyome Labs
Anonyome Labs was created to give people control, to maximize their personal safety and minimize risks to their personal information, both online and offline. We believe that people should be able to determine how, what, and with whom they share their personal details. We build the tools necessary to empower our brand partners’ users and end consumers with the necessary capabilities to protect and control their personal information.
We believe that privacy and anonymity are crucial components of the modern Internet. We mandate that our users use our applications and services in a lawful and respectful way. We refer to this as “responsible anonymity”. When a user’s activity in our applications and services is beyond our Terms of Service, we are committed to taking actions such as limiting or suspending use of our services and responding to proper and valid requests from law enforcement agencies. We refer to this as “anonymity with recourse”.
What information could be provided in response to a law enforcement request?
Anonyome Labs does not have the capability to decrypt the contents of users’ communications while in transit or at rest.
Anonyome Labs will disclose user information in accordance with our terms of service, privacy policy and U.S. law. Anonyome Labs will only produce records to a law enforcement agency with service of proper and valid legal process. Anonyome Labs does not guarantee the existence or retention of any particular user information.
By default, personally identifiable information for users of the MySudo application is not collected when a user downloads, installs and registers to use the application. For some optional capabilities offered in the MySudo app, there is a regulatory requirement to verify a user’s legal identity before they are able to use that capability. In these regulated cases, MySudo users are required to provide Anonyome Labs with personally identifiable information in order to enable the optional capability. This may include first name, last name, address and date of birth. In a subset of these cases, the user may also provide information about their government issued identification such as the document type, state/country of issuance and document number.
At this time, the following optional MySudo app capabilities require verification of a user’s legal identity:
- Virtual Cards
How Do I Submit a Request?
Acceptance of legal process by any of these means is for convenience and does not waive any legal objections, including lack of jurisdiction or proper service.
For fastest response times, requests for user information from law enforcement agencies should be sent by email to compliance@anonyome.com.
If your agency must submit requests via mail or in person, our address is as follows:
Anonyome Labs Inc
10757 South River Front Parkway
Suite 110
South Jordan, UT 84095
Please email compliance@anonyome.com to advise you have submitted a request via mail or intend to serve in person. Requests received by mail are subject to additional processing time.
Requirements for submitting a legal request
In order for Anonyome Labs to accept your request it must meet the following requirements:
- Be sent by a law enforcement agency or official government entity via a registered, official email domain;
- Include valid and enforceable legal process that compels Anonyome Labs to produce the information requested, such as a subpoena, court order or search warrant;
- Contain the name and contact information of the individual law enforcement agent or government representative who is authorized to serve the request;
- State with particularity the categories of records or information sought;
- Include sufficient information regarding the user, such as a phone number or email address, in order for Anonyome Labs to identify the user account(s) at issue; and
- Indicate the specific time period for which information is requested.
Does Anonyome Labs notify users that a law enforcement request for information relating to them was received?
Anonyome Labs reserves the right to provide notice to users before producing information related to their account unless:
- We are prohibited by law from doing so;
- We have reason to believe the user’s account has been compromised such that the notice would go to the wrong person;
- We have reason to believe that notice would create a risk to safety or be otherwise counterproductive; or
- The request is an emergency request and prior notice would be impractical, in which case we reserve the right to provide notice after the fact.
Law enforcement officials who do not want their request disclosed should provide an appropriate court order or process establishing that such notice is prohibited or provide sufficient detail for Anonyome Labs to determine whether a request falls into one of the exceptions above.
Response Time
Anonyome Labs typically responds to valid requests for information within two business weeks. However, response times may take longer than two business weeks depending on the complexity and scope of the request. If you require an expedited response, the required response deadline should be stated clearly in both the submission documentation and the formal request itself.
Additional questions?
Law enforcement officials with questions about these guidelines should email compliance@anonyome.com. Please note that we will not respond to non-law enforcement inquiries received at this email address.
These guidelines are regularly reviewed by Anonyome Labs and are subject to change at our discretion.