We built our apps with a single intent: Give the user control. This philosophy guides everything we do. We make every effort to not ask you for personally identifiable information. We don’t want it and you should not have to give it to us to utilize our offerings. You are not required to provide personal information such as name, phone number, or email to register for our services. We do collect data about how our app performs, which areas are more or less favored by users, and other performance-based metrics. We do this to improve our product and services and we will never sell that data to third parties. Period. There is no “God View” in our system. Even where a location service is turned on (e.g., to select local phone numbers), we have no way—nor any desire—to pinpoint any particular user.
A Note to Users Outside of the United States
Anonyome Labs, Inc. complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Anonyome’s Privacy Shield statement is available here.
We may collect and use personal information that you provide, depending on which Application you are using or Site you are visiting.
Applications and Services
When you use an Application, we will collect the information that you voluntarily provide to us. For example, when you contact us via email, you are providing an email address and email content. We use this information in order to communicate with you.
As is typical of most online services, we automatically collect certain technical data and information that we use to provide and make our Services better. When your Application instance accesses our Services, we store certain information about your requests including date/time, type of request (e.g. send SMS), application version and IP address. This information does not allow Anonyome Labs to associate requests with existing mobile subscriber information including name and address.
We collect non-personally identifying information about your download such as date/time, app store region and app version. We use this information to make our Services better.
If enabled in the privacy settings of our Applications, we collect non-personally identifying information about how users use our Application and Services, in order to improve them. We use Amazon Web Services Pinpoint for this purpose. You may read more about data retention in this article: https://support.mysudo.com/hc/en-us/articles/360006599413-How-long-do-you-store-information-
Information you provide is stored in systems located in the United States. This is the case for both Anonyome controlled systems as well as those of the third-party services mentioned above. We retain this information in the Service for a limited period to maintain our quality of service and handle support requests.
If you choose to accept Push Notifications from our Applications, we store a unique identifier that is only for the purpose of sending notifications via Apple (iOS) or Google (Android) to our Applications on your device, and doesn’t allow Anonyome Labs to identify your mobile device’s serial number, phone number or information regarding your Apple or Google account.
Anonyome Labs neither retrieves nor processes information about your Sudo identities from sites or services external to the Applications and Services.
When you access our websites, we store certain information that is provided automatically as part of your Web browser accessing a website. This information includes data/time, IP address, requested URL, referring URL, browser type and browser language/locale. We use this information to analyze trends, administer the websites and to better tailor our websites to our users’ needs.
The MySudo Support Site (https://support.mysudo.com) is hosted on the Zendesk platform. If you choose to participate in the Community feature of this site, you are required to create an account in order to post messages. Creating an account requires that you provide an email address. This email address is not used by Anonyome to contact community users directly.
We generally use the personal information you submit to us to respond to requests that you make. We use your personal information to: (a) provide you the Services that you request; (b) improve the quality of experience you receive when you interact with our websites, Applications and Services; (c) send you administrative email notifications, such as security, support and maintenance advisories; and (d) respond to your inquiries.
What We Share: Only What You Decide, With Some Exceptions
Third Parties Designated by You: When you use the Applications and Services, we will share your Sudo information with those third parties designated by you. For example, if you send an email from a Sudo, your Sudo email address is sent to the receiving email server as part of delivering the email.
We may disclose information if we have a good faith belief that such disclosure is necessary a) in order to comply with relevant laws and lawful requests; b) to protect the rights and property of Anonyome Labs, Inc. and/or c) to protect users of the websites, Services and Applications.
You have several choices regarding use of information on our Services.
You can stop all collection of information by the Applications by uninstalling the Applications. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
Third Party Websites
The websites may contain links to third party websites. When you click on a link to any other website or location, you will leave our website and go to another site, and another entity may collect personal information or anonymous data from you. We have no control over, do not review, and cannot be responsible for these third party websites or their content.